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Forgotten check out

  • May 4, 2024
  • 3 reacties
  • 100 Bekeken
N

To whom it may concern

I hope you are fine.

I checked at 5 AM in Naarden bussum station and I forgot to check out in Haarlem spaarenwoude station. When I wanted to fix this problem I received the error (403 forbidden). So I could not do this process.

I would be grateful if you help me.

Thank you for consideration

Best regards

Nahid

Beste antwoord door Daniël NS

Good afternoon Nahid Kasaiyan 1365. Welcome to the NS Community.

I'd advise you to contact our customer service for this, we can't resolve this here.

3 reacties

Daniël NS
Moderator
  • Daniël NS
  • Moderator
  • Antwoord
  • May 5, 2024

Good afternoon Nahid Kasaiyan 1365. Welcome to the NS Community.

I'd advise you to contact our customer service for this, we can't resolve this here.

E
  • Eliii
  • Op het juiste spoor
  • May 12, 2024

Hello.

i have forgotten check out two times.one is on 17 april that i had travel fro m Groningen to Assen and in my invoice the price is 20.

and another is on 6 may that i had travel from meppel to Assen and I had 40 percent discount and in my invoice is 12.please fix this problem.

thank you.

respectfully

Elnaz

Rory NS
Moderator
  • Rory NS
  • Moderator
  • May 13, 2024

Hello Eliii and welcome to the NS Community.

For you goes the same, it's best to contact our customer service to have this resolved.

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