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Naar NS.nl

I’m a daily commuter between Rotterdam and Best central. Last Monday I got the train at 7:14 to Tilburg and it departed in time but in midway it stopped and 20-30 min later was announced that there is a technical issue with the train and they  are fixing that, after 20min again was announced the issue wasn’t fixed so they travel back to Rotterdam central. I had to get the next train to Breda and I arrived around 9.30 at Best central and missed the office shuttle so was at the office at 10:40! while expected to be there at 8:40. I missed my important morning meeting and Now when I try to ask for a refund it gets rejected. What should I do to get the compensation?

When a refund for delay is requested, a computer will automatically review the request. Sometimes it then declines it, while you’re actually entitled to a refund. In that case, you should reply to the email that states your request has been denied and explain why you feel you should be refunded. Your reply will then be read by a human and your claim will be looked at again.

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