Hello,
I am trying to contact customer service via whatsapp to change a train ticket which it says can only be changed via the phone, not online.
I have sent a message to the whatsapp customer service line and after it said I would be transferred to a representative, no one ever answered. I tried calling but it does not go through. I am looking for how I can contact customer service.
Thank you.
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Welcome to our customer service affloeck. It's very busy at the moment. A response on whatsapp can take a while. What number have you tried calling and what made you think it didn't go through?
E-ticket cannot be changed or canceled I'm afraid.
Was it a domestic ticket or an international one?
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