When typing in the Customer Service chat-box, anything typed between `<` and `>` is removed, which doesn’t work if you ask a question like “Do I get a different refund if my train is <30 mins late or >60 mins late?”
You can escape code injection attempts in a smarter way which also allows customers to user the “greater than” and “less than” symbols.
Hi David H,
I just tested it, and you're right. I hope a moderator can inform the IT-department of this bug.
Welcome to our NS Community, David H. Good catch! I've informed our responsible department,.
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