I forget to check out

  • 19 February 2023
  • 3 reacties
  • 84 Bekeken

hello, My name is Berk Ozlu. On Friday, I travelled from Den Haag to Brugge, however instead of using my ticket I checked in with my ov chip card. Is it possible for me to get a refund for that? 

Best regrads,

Berk Ozlu

Moderator edit: Removal of personal details.


Beste antwoord door Daniël NS 19 February 2023, 15:56

Bekijk origineel

3 reacties

Badge +3

There seem to be a lot of transactions missing for March 13, contact NS Customer Service (phone, chat, social media).

Hi I don't forget to check out machine problem I always scan on 13 March when I go Gilze-Rijen to Breda I scan when come back also I scan now I see it's not check out not my fault machine fault help me ,

Reputatie 6

Hey Berk Ozlu. Welcome to the NS Community.

We sadly can't help you here as we can't check your data here. I'd advise you to contact our customer service here.