Yesterday morning I've traveled from Amsterdam Sloterdijk to Enkhuizen - and forget to checked out on the destination station.
When I returned back (it was more than 6 six later) - I've tried to check out for my morning trip and check in for my return trip.
But in my personal cabinet i can see no valid journeys - just separate check in/outs (screenshot attached).
The questions is:
- what is the correct way to behave in case of forgotten checkout?
- how can I fix this now?
Good evening ArseniyBond. Welcome to the NS Community.
We can't correct this for you here, I'd advise you to contact our customer service to have this corrected!
Welcome!
The info ‘Last check-in or check-out with NS’ is insignificant. If you have NS Flex it will probably be corrected automatically in your full travel hitory.
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
