suspicious and incorrect debit from my bank account

  • 29 December 2022
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  • Op het juiste spoor
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There have a been 2 suspicious direct debits from my bank a/c on the 30th Nov (for 89.31euro) and on the 15th Dec (for 78.47 euro) by NS GROEP IZ NS REIZIGERS. Please find the screenshots of this transaction below.

I called the NS customer service number before to understand what's going on and they could not find any transactions, invoices, subscriptions or travel details in my NS account. Could you please help me with this?


Beste antwoord door Lorena NS 29 December 2022, 13:14

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Hi Aditi and welcome to the NS Community! 
I deleted your screenshots. Please contact our customer service by chat, Twitter or Facebook so you can send the screenshots. They can find your invoice and see what those are for.