Hi;
I have a subscription with 40 % discount and yesterday, I traveled by train after that you sent me a factor without 40% discount with the price 50 Euro actually, I should not pay 50 Euro, I should pay with 40% discount it will be 35 Euro.please follow up
thank you
Beste antwoord door Stijn NS
Bekijk origineel
+4
Did you check in during off-peak hours? Checking in during peek hours does not give any reduction.
Good morning zeinab and welcome to the NS Community.
Please contact our Customer Service. The Community is a platform where travellers can help eachother, they do not have access to your personal information and cannot make any changes to a bill.
You can reach our Customeer Service by phone, via Social Media or chat. All contact details can be found here.
Hello, on Monday 25/ March an incorrect deduction of €50 was charged in my IV chip card saying I forgot to check in however I have already checked in at Amsterdam central and checked out in Almere which my usual commute. Can you please explain why this additional charge is levied on my card? I request you to reverse this charge in my invoice
I would like to ask you to contact our customer service via phone, chat, Facebook at X. Through this forum we cannot help you with your question.
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