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They have not sent me an email with my ticket.

I made the purchase and they didn't send me an email with my ticket to upload it to the app.

I need help, so that they send it to me again because I did not receive it. Please!

This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with this situation.

You should contact customer service directly to have them resend the email. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.


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