3 trains cancelled last Thursday - took bus instead. Monthly ticket (traject vrij for my route). How can I claim my money back? NS keeps turning my claims down as the way it is set up does not take these circumstances into consideration.
I lost 3 days of my monthly ticket due to strikes earlier on this year. Why would not NS reimburse automatically??? as traject vrij tickets are paid upfront?!
Hi KrisG. and welcome to the NS Community.
I am sorry to read that you got delayed by 3 cancelled trains. It is only possible to request a refund for a delay when you checked in and out by NS. If you decide to take a bus instead, these costs are not included in your subscription and will not be reimbursed.
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