beantwoord

COMPENSATION FOR PLANE TICKETS

  • 18 November 2022
  • 3 reacties
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  • Op het juiste spoor
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On 11 November I missed my flight (from Eindhoven airport) due to the NS not being able to reach my destination. I traveled from Rotterdam Centraal. My train was at 8:44 am and we never reached another station and were eventually sent back to Rotterdam Centraal station and arrived back at 10:45 am. How can I claim back from the NS my flight tickets cost?

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Beste antwoord door Erryt NS 18 November 2022, 19:34

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Reputatie 7
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You cannot claim back the costs of the plane tickets from NS.

Reputatie 7
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You cannot claim back the costs of the plane tickets from NS.

That depends on how much time you left between the planned arrival at the airport and the flight, according to a decision of the Consumer Complaints Boards (Geschillencommissie) for public transport. IIRC, that needs to be at least 2 hours.

Hello AB28, welcome at our community,

 

How unfortunate you missed your flight. According to the terms and conditions, you cannot make a claim for other costs. You can only make a claim for train costs.

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