I booked the ticket two times on the same day | NS Community

I booked the ticket two times on the same day

  • 21 October 2022
  • 2 reacties
  • 73 Bekeken

HI Team,

 

I have tried to book my ticket on 21 October 2022 on 21:34. But the amount was debited my account and i have n’t received the ticket on time. Due to which i have booked the ticket again at 21 October 2022 on 21:36 and faced the same issue. 

But at 22:44 i have received the confirmation email one my first ticket and at 22:45 i have received the confirmation for another ticket.

 

My requirement was only one ticket. Could you please cancel one ticket and refund my money. I will use the other ticket.

 

Thanks,

Mahesh

 

Thanks,

Mahesh


2 reacties

Reputatie 7
Badge +4

In the situation that the tickets are exactly the same you may contact Customer Service. This is an exception where a refund with an e-ticket is possible. I normal circumstances there is no refund with an e-ticket.

 

The e-tickets are not available right-away, they were not too late, but most customers are used to a fast delivery. ;-)

Reputatie 7
Badge +1

The e-tickets are not available right-away, they were not too late

NS promises them to be available right away, as you well know.

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