I am trying to get a refund for a delayed train. My ticket was around 18 euros. Instead of seeing an NLOV number on my bank statement, I only see a link to the NS website as the transaction description. How can I submit my refund request?
Antwoord
NLOV number not appearing in my bank statement
Beste antwoord door Lorena NS
Hi calliesullivan and welcome to the NS Community!
Is it possible that you disn't travel with OV-pay? You will only see this reference number if you travel with your debit card.
+2Hi calliesullivan and welcome to the NS Community!
Is it possible that you disn't travel with OV-pay? You will only see this reference number if you travel with your debit card.
Hello,
I have traveled twice and used my Roulette bank card, but I have not received any NlOV number. What should I do? Please advise me.
Hi
On a serious note: Did you check-in & check-out with your bank card (in this case you should get a NLOV-number on your (online) bank statement), or did you pay a ticket from the ticket machine with your bank card (then you don't get an NLOV-number).
What do you need it for?
+4If you mean Revolut, download the receipt to get the NLOV code:
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