Hello. I bought a group ticket yesterday on the site, and it did not come to the post office even within two hours. I called your support, they told me that I need to send a screenshot of the payment here, and the money will be returned to me. And they told me to buy a ticket at the station, because they could not send my tickets. I bought repeat tickets and therefore I want to refund 35€ for group tickets that were not received by mail within a few hours.
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with your request.
I assume you were asked to contact the customer service by chat. This can be done by clicking the link Chat with NS on this page.
We cannot help you here as we do not have access to your data; contact Customer Service.
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