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refund

  • February 6, 2024
  • 4 reacties
  • 90 Bekeken
Kyra Malkova

I received confirmation that my application had been processed and a refund within 4 weeks, but it never arrived. The letter arrived on January 9

Beste antwoord door Lorena NS

Hi Kyra Malkova. Welcome to the NS Community! 

That's strange. Did you receive this confirmation by email? Then please reply to this email about this. Then the right department can check your refund.

    4 reacties

    Lorena NS
    Moderator
    Forum|alt.badge.img+2
    • Lorena NS
    • Moderator
    • Antwoord
    • February 6, 2024

    Hi Kyra Malkova. Welcome to the NS Community! 

    That's strange. Did you receive this confirmation by email? Then please reply to this email about this. Then the right department can check your refund.

    Kyra Malkova
    • Kyra Malkova
    • Auteur
    • Op het juiste spoor
    • February 16, 2024

    Yes

    I received a letter and nothing else, no refund

    Laura NS
    Moderator
    • Laura NS
    • Moderator
    • February 16, 2024

    I'm sorry about that. Then you can best follow Lorena's advice or get in touch with customer serivce.

    T
    • Tumtumtum
    • Intercity
    • February 16, 2024

    Do you have a subscription or travel via rekening ( automatic bank transfer)? If so they usually deduct the amount from your next invoice which you can check in your account.

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