I took the Intercity Direct train departing from Amsterdam central station at 22:53 on Sunday, September 2nd, arriving at Rotterdam central station, but the train was cancelled. Will I be able to get a refund for the Intercity Direct supplement fare (2.90 euros x 2 people)?
In the end, I took a regular IC train to Rotterdam.
I bought this ticket through the NS app.I don't know why my application was rejected even though I applied recently.
Since you have had a delay of more than 15 minutes, you can request a refund for the supplement and your regular ticket here: https://www.ns.nl/en/customer-service/refunds/refunds-for-delays-on-a-domestic-route.html
Since you have had a delay of more than 15 minutes, you can request a refund for the supplement and your regular ticket here: https://www.ns.nl/en/customer-service/refunds/refunds-for-delays-on-a-domestic-route.html
Thank you for your reply.
It rejected though I filled that form. I just wanted to refund only a fee of ICdirect supplement. NS route plan showed me normal IC. ummm....
It rejected though I filled that form. I just wanted to refund only a fee of ICdirect supplement. NS route plan showed me normal IC. ummm....
Did you get an e-mail about the rejection? In that case, you can reply to the mail with an explanation.
Heb je al een account? Inloggen
Nog geen account? Maak een account aan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
