Yesterday (Sunday 04/06/2023) there was a system failure in several trains around 20:00, which forced me, after one hour of waiting, to take a taxi to return home (67€). I've tried to ask for the refund of the fare on the customer-service website but I haven't found a procedure for this kind of cases. The most similar case has been “Refund for delay ” but there it doesn't let me specify the problem nor the amount to be refunded.
Any support will be welcome.
Beste antwoord door Erryt NS
Hello JoseGG, welcome at our community,
Unfortunately, I cannot tell you how we will handle such claims and how you can submit them. Hopefully there willb e more information about this.
Hello JoseGG, welcome at our community,
Unfortunately, I cannot tell you how we will handle such claims and how you can submit them. Hopefully there willb e more information about this.
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