Hello
I make a return of ticket in the direction from Venlo Den Haag. Due to the cancellation of RB trains in Germany. Because track Grevenbroich- Mönchengladbach- Venlo - Den Haag No way to get to Venlo. i hope you can help me
adding a screenshot about the cancellation of Grivenbroich - Mönchengladbach trains and ticket. Maybe it is possible return money for my ov chipcard
Good afternoon Jsevostianova and welcome to the NS Community.
I am going to be honest and tell you that it will not be possible to receive a refund. That is because you opened the ticket and once this has happened, this will no longer be possible. You could file for a refund for a delay via here, https://www.nsinternational.com/nl/na-de-reis/compensatie-bij-vertraging
Next to that there were busses available that replaced the trains.
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