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Возврат денег

  • June 13, 2022
  • 6 reacties
  • 702 Bekeken
V

Я оплатила электронные билеты, но моя поездка не состоялась, как вернуть деньги? 

Beste antwoord door Tochjo

Most likely you cannot.

Only in case you haven't downloaded or opened the ticket yet, you can contact customer service to help you with this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

It is not possible to change the information on an already downloaded eticket, or to have it cancelled, since NS cannot invalidate etickets. You could have printed it already and still use it to travel. You could contact customer service in this case as well to see if they're willing to make an exception for you, but I wouldn't get my hopes up if I were you.

    6 reacties

    Tochjo
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    • Tochjo
    • Antwoord
    • June 13, 2022

    Most likely you cannot.

    Only in case you haven't downloaded or opened the ticket yet, you can contact customer service to help you with this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

    It is not possible to change the information on an already downloaded eticket, or to have it cancelled, since NS cannot invalidate etickets. You could have printed it already and still use it to travel. You could contact customer service in this case as well to see if they're willing to make an exception for you, but I wouldn't get my hopes up if I were you.

    M Koverina
    • M Koverina
    • Op het juiste spoor
    • September 14, 2022

    Goedemiddag! U kunt zien of mijn kaart is geregistreerd bij NS. Ik heb hem online geregistreerd en een account aangemaakt, maar de automaat geeft aan dat mijn kaart niet is geregistreerd.

    M Koverina
    • M Koverina
    • Op het juiste spoor
    • September 14, 2022

    Mijn kaart is constant geld aan het opnemen en het werkt niet, wat moet ik doen?

    Erryt NS
    Moderator
    • Erryt NS
    • Moderator
    • September 14, 2022

    Hallo M Koverina en welkom bij de NS Community,

     

    Het is me even onduidelijk wat er aan de hand is. Je kan altijd informeren bij een servicebalie wat er aan de hand is met je OV-chipkaart. Laat je ons weten of je het probleem hebt achterhaalt?

    S
    • Slavik
    • Op het juiste spoor
    • July 25, 2023

    Добрый день !Подскажите у меня именная оv-chipkaart ,я пополнил баланс этой карты но уже третий месяц снимается не с нее а с банковской карты ,как быть с этими деньгами которые на оv-chip и почему снимаются деньги не с нее ?

    Rory NS
    Moderator
    • Rory NS
    • Moderator
    • July 26, 2023

    Hello Slavik and welcome in the NS Community!

     

    Do I understand correctly that your money was not taken from your OV-chipcard but from your bank card? If you checked in with your OV-chipcard as well, this double payment problem can be resolved by OVpay. If you need more help from NS, it's best to contact our Customer Service.

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