Why I get this correction fare?
I have a NS-Flex weekend free subscription.
I have travelled from zaandam to haarlem on August 30.
The train had a problem when I travel in intermediate journey from AMS-sloterdijk-Haarlem spaarnewoude-Haarlem. The train was stop for around 30 minutes.
Instead of refunding the amount, NS is charging 50Euro extra.
This is not correct.
Please correct this issue. It’s not my fault.
Hi A. V. Talap,
It looks like you forgot to check-in with your OV-chipcard. That's why you got the correction fare. It has nothing to do with the problem on the train.
You should contact Customer Service by phone (030-7515155), chat, Facebook or X. If it's a genuine mistake, and it's the first time, they probably can reimburse you.
I wonder how TS would have entered the station without checking in, as all stations on his/her route have gatelines. Isn't this once again one of those cases where a check-in was not registred for some reason?
I wonder how TS would have entered the station without checking in, as all stations on his/her route have gatelines. Isn't this once again one of those cases where a check-in was not registred for some reason?
If the gates at Zaandam were working, a check-in should still be registered on the card so there would be no problem with a missing check-in when a conducteur checks your card during your journey.
The € 50,00 means the card was really not checked in, which might happen if another card (like a bank card) was scanned at Zaandam to open the gates.
Wait a few days before contacting NS, maybe it will resolve itself.
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