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Question

Hi, I bought a ticket on the NS website to have my bicycle taken on the train, but I never received the email with the ticket. I had to buy a second ticket which then worked. Would it be possible to refund my first ticket?

first ticket reference:

61900211 1030000747498230 NS e-Tickets, Order: 61900211

second ticket (the one I received an email for)

61903886 1030000747519055 NS e-Tickets, Order: 61903886

Please can you let me know how we can resolve this?

Bladzijde 1 / 1

Welcome to the NS Community, Brala.

What a shame you did not receive your ticket. In this case I want to advise you to contact our Customer Service. They can take a look at the double ticket and the options.

Reageer

Aurora NS · Accepted Answer

Welcome to the NS Community,Brala.What a shame you did not receive your ticket. In this case I want to advise you to contact our Customer Service. They can take a look at the double ticket and the options.

Reageer

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