Hi, I bought a ticket on the NS website to have my bicycle taken on the train, but I never received the email with the ticket. I had to buy a second ticket which then worked. Would it be possible to refund my first ticket?
first ticket reference:
61900211 1030000747498230 NS e-Tickets, Order: 61900211
second ticket (the one I received an email for)
61903886 1030000747519055 NS e-Tickets, Order: 61903886
Please can you let me know how we can resolve this?
Beste antwoord door Aurora NS
Welcome to the NS Community, Brala.
What a shame you did not receive your ticket. In this case I want to advise you to contact our Customer Service. They can take a look at the double ticket and the options.
Welcome to the NS Community, Brala.
What a shame you did not receive your ticket. In this case I want to advise you to contact our Customer Service. They can take a look at the double ticket and the options.
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