Geld terug geen Fiets pas ontvangen

  • 28 April 2023
  • 1 reactie
  • 36 Bekeken

  • Op het juiste spoor
  • 0 reacties

Hi, I bought a ticket on the NS website to have my bicycle taken on the train, but I never received the email with the ticket. I had to buy a second ticket which then worked. Would it be possible to refund my first ticket?

first ticket reference:

61900211 1030000747498230 NS e-Tickets, Order: 61900211

second ticket (the one I received an email for)

61903886 1030000747519055 NS e-Tickets, Order: 61903886

Please can you let me know how we can resolve this?


Beste antwoord door Aurora NS 28 April 2023, 14:58

Bekijk origineel

1 reactie

Welcome to the NS Community, Brala.

What a shame you did not receive your ticket. In this case I want to advise you to contact our Customer Service. They can take a look at the double ticket and the options.