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informatie about my facturen

  • May 2, 2022
  • 2 reacties
  • 59 Bekeken
M

Hi all,

my name is Mohammed Mahdi,

today I got my facturen for the last month but I see 2 times ( reis zonder check in ) which is unclear for me!!? Because I never got to a train without check in) ? 
could you please support me with some information on this problem?

thanks 

2 reacties

Tochjo
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  • Tochjo
  • May 2, 2022

At some train stations, where multiple train operators run trains, there are different gates or poles for each operator. Did you perhaps check in at a wrong gate or pole?

Stijn NS
  • Stijn NS
  • Oud Moderator
  • May 2, 2022

Good afternoon Mahdi123 and welcome to the NS Community!

As Tochjo mentioned, it could be that may have checked in with a different operator. I would advise to contact our Customer Service. My colleagues can take a look at what exactly happened and perhaps correct it too. You can reach them by phone (030-7515155), via Twitter and Facebook, or you can start a chat conversation (option 'Chat with NS').

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