Hi all,
my name is Mohammed Mahdi,
today I got my facturen for the last month but I see 2 times ( reis zonder check in ) which is unclear for me!!? Because I never got to a train without check in) ?
could you please support me with some information on this problem?
thanks
Good afternoon Mahdi123 and welcome to the NS Community!
As Tochjo mentioned, it could be that may have checked in with a different operator. I would advise to contact our Customer Service. My colleagues can take a look at what exactly happened and perhaps correct it too. You can reach them by phone (030-7515155), via Twitter and Facebook, or you can start a chat conversation (option 'Chat with NS').
At some train stations, where multiple train operators run trains, there are different gates or poles for each operator. Did you perhaps check in at a wrong gate or pole?
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