Dear Madam or Sir:
I have received an email indicating that I have used 1st class without surcharge. Unfortunately, there is a mistake and I have a 20 Euro fine in my next invoice. This is written in this email and it is not true. How could I solve this problem.
At the top of the Email I can see these two numbers: Relation number: 0220311528 | Our reference: 5212405177
Would you please help me about this issue because I have never used 1st class without permission.
Kind regards
Ali
Good afternoon alitajadod and welcome to the NS Community.
This community is a platform mainly meant for travellers to help each other. They have no access to your customer information however, so will also be unable to help you with this issue.
You can contact our Customer Service for this, which can be reached by phone, via Facebook, Twitter or chat. You can find all their contact details here.
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