Bought E-ticket but met strike

  • 26 August 2022
  • 1 reactie
  • 152 Bekeken

Hi, I bought an E-ticket from sittard to delft this afternoon. Unfortunately, the train showed cancelled because of the strike. I want to refund my E-ticket.


1 reactie

Reputatie 7
Badge +4

This is the best way to try. It may take some time though. 

 

https://www.ns.nl/en/featured/recommended/strike-compensation.html

 

What compensation am I entitled to?

We have listed your options, our offers and how you can redeem our offers below. Conditions apply, including the Terms & Conditions for the NS Delay Refund Scheme (GTBV). The words 'service' or 'train journey' always refer to an 'NS service' or 'NS train journey'.

  • E-ticket or single-use chipkaart (paper ticket)

    You have an e-ticket or single-use chipkaart (paper ticket) that is valid on the day of the strike. We have listed your options, our offers and how you can redeem our offers below.

    • Your journey is delayed by 30-59 minutes
      Partial ticket refund. You can redeem this offer by submitting a Delay Refund request.
    • Your journey is delayed by more than 60 minutes
    • You decide not to travel because your journey would be delayed by more than 60 minutes
    • You opt for a different, paid means of transport because the strike has made your journey impossible.
      You are entitled to up to €25.00 in compensation for alternative transportation while the strike scheme is in effect. To request this compensation, please contact our digital co-worker Jens, NS's chatbot. Available today from 9.00 to 22.00.

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