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Can't download trip history from 1Apr to 30 Apr - the website freezes

  • May 9, 2023
  • 1 reactie
  • 74 Bekeken
P

I tried to download my trip’s history for the previous month - but the web site won’t do that - it freezes instead

Beste antwoord door Stijn NS

Good morning Poriadin and welcome to the NS Community.

I'm sorry to read you're having issues with this. We are aware that the option to download a declaration form of travel history is not working properly and are working on a fix.

What seemed to help for myself is to navigate to a different page in the Mijn NS account after clicking on the ‘Download’ button. For some reason, the download happens a lot faster then. Perhaps this works for you as well.

    1 reactie

    Stijn NS
    • Stijn NS
    • Oud Moderator
    • Antwoord
    • May 9, 2023

    Good morning Poriadin and welcome to the NS Community.

    I'm sorry to read you're having issues with this. We are aware that the option to download a declaration form of travel history is not working properly and are working on a fix.

    What seemed to help for myself is to navigate to a different page in the Mijn NS account after clicking on the ‘Download’ button. For some reason, the download happens a lot faster then. Perhaps this works for you as well.

    Trein-Dario
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