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I saw in my email that I will be charged 19.12€ instead of 12€ + 1.55€ that I see in my NS account why is that? Also for the amount of 12€ I forgot to checkout in Amsterdam Schiphol. Can you explain me about the extra amount since I did not travel again in May?and also can I be refunded because I forgot the check-out? 

You can find a detailed invoice for every deduction in Mijn NS (the website, not the app; go to Betaaloverzicht/My payments). That will tell you exactly what you are being charged for.

If after looking at the invoice you feel that you are being charged too much, or if you can't find the detailed invoice, then you should contact customer service directly. They can tell you what this deduction is for, and correct an incorrect invoice.

Usually, contacting customer service this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.

On this page you can find information on how to correct a missing check-out.

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