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Hello,

 

How do I change the date of birth on my NS account. I accidentally typed in the wrong birthday and now I cannot change it.

 

Kind regards,

Amelie

You need to contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook. Note that it can take a few days to receive a reply if you contact them online.

Hello,

 

How do I change the date of birth on my NS account. I accidentally typed in the wrong birthday and now I cannot change it.

Because a birthdate doesn't change you are not able to change it in the system yourself. You have to contact customer service and they will ask you for an explanation because such a request often involves fraud with age based reduction fares for buses.

Reageer


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