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I made a mistake in my personal data and I can’t change it. I can’t talk to CS because I’m not Dutch. They never pick up the phone either. What’s the best way to change it? Thanks.

For this, you need to contact customer service directly. This can be done by phone, as they do speak English and should be available 24/7 at 030-7515155. But you may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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