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Dear NS,

There are no invoices to download when I go to “betalingsoverzicht” in my NS account. 
I have been paying NS every month now already for the past year through automatische incasso.

I have already talked to your customer service and was even sent to a central station nearby to ask the office workers. Unfortunately with no succes from either.

Can you please help me with this matter, because I need the invoices to be able to declare the travel costs from my work.

With kinde regards,

C. Sugano

Hi Chiharu Sugano,

In that case there's probably something wrong with the link between your Mijn NS-account and your customer account in the NS-systems. Customer service should be able to resolve this. I'd advise you to contact them again. On this public community travellers help each other, and we cannot access your customer data.

Reageer


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