I booked two tickets for 3.90 each to go from duivendrecht to schipol and the transaction passed but the ticket was not registered and I also did not receive an email for it. I was in a hurry so I just booked another two tickets, this one was okay and I received the tickets and the email. Is it possible to get a refund for the other transaction even if I didn't receive the email or the tickets? I have proof of the double transaction on ING.
Bladzijde 1 / 1
When two tickets are absolutely the same, contact Customer Service, and you may have a refund. Normally sales of e-tickets are final, this is an exception. NS is however not obliged, but they will probably do.
Reageer
Meld je aan
Heb je al een account? Inloggen
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Welkom
Nog geen account? Maak een account aan
Met een account kun je zelf topics plaatsen en reageren op berichten.
Login met Mijn NS Inloggen met Facebookof
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.