Hi, I paid my invoice (OVChipkaart : 3528 0500 3436 2733 ) by direct transfer because my IBAN changed and I was afraid of the direct debit failure.
However, I received an email from NS saying that I didn’t pay the invoice because, as my IBAN changed, I had a payment failure.
I can provide a pdf of the direct transfer I did to NS Groep as a proof, I just want to fix my situation.
Thanks a lot,
Sacha Mugnier
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Hi smugnier,
You should contact Customer Service for this. You can reach them by phone (030-7515155), chat, Facebook or Twitter.
On this community we have no access to customer data.
Ohh ok I tried customer service already ,but I thought I could upload details here, sorry for that and thanks !
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If you use the chat-option, you can also upload attachments and/or pictures/screenshots. Go to this page and click on ‘Chat with NS'.
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Welcome to the NS Community!
How many days after your payment did you receive email? Manyal payments take a few days to be processed.
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