Password reset failure loop

Question

I setup a new account, with a new email and password. When asked to login, I receive the message:

So, I requested a password reset link be sent to my email. I received the password reset email and successfully updated my password, making clear note of the new password. When I try to login, it fails again, and to go through the same steps over and over. I have probably tried 20 times, and it keeps failing.

I have called into customer service and after troubleshooting, they suggested I open a chat with support, but I don’t seem to get to chat with an agent, even if I wait for hours.

I have tried multiple browsers and multiple computers/devices, with no change.

Bladzijde 1 / 1

Hi robkelle and welcome at the NS Community.

Sometimes it happens that people are added twice to the system. A Mijn NS account could be connected to the wrong information in the database. I would advise you to contact NS Customer Service. My colleagues should be able to solve this problem.

Reageer

Rory NS · Accepted Answer

Hi robkelleand welcome at the NS Community.Sometimes it happens that people are added twice to the system. A Mijn NS account could be connected to the wrong information in the database. I would advise you to contact NS Customer Service. My colleagues should be able to solve this problem.

Reageer

Meld je aan

Met een account kun je zelf topics plaatsen en reageren op berichten.

Welkom

Met een account kun je zelf topics plaatsen en reageren op berichten.

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload