• 10 April 2022
  • 1 reactie
  • 44 Bekeken

Hello. I bought an e-ticket in the NS app but it did not show in “My Tickets”. I thought the transaction was unsuccessful so I bought another ticket. Later I found the tickets were sent to my email. May I know if it is possible to refund the first ticket please?

1 reactie

Reputatie 7
Badge +4

Contact Customer service. Only in the case they are identical, you may have a refund. NS has a strict policy, when fraude is possible somehow, there will be no refund.