Hello, yesterday (13th Feb) and today (14th Feb), I paid twice each for me and my wife's NS monthly subscription of last month (period 5th Jan - 5th Feb).
Amount debited is 155.3 EUR for me and 71.78 EUR for my wife.
Please refund back to me the amount that you invoiced double.
My ABN Amro monthly automatic debit account used for the payment is *verwijderd door moderator*.
Best regards,
Ethan Ku
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot help you with your problem.
You should contact customer service directly. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
There were some hiccups in the auto-debit system for payments, see (in Dutch)
You should be reimbursed automatically. Please wait a few days, or contact NS Customer Service (phone, chat, social media).
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