request for refund order

  • 31 August 2023
  • 1 reactie
  • 52 Bekeken

Hello, I am posting here because I accidentally made a payment for an e-ticket twice. First was through ideal, but the payment took a while to process and I was going to miss my train so I made another purchase with my credit card. This worked, then the ideal order ******* also got processed later. Meaning that I paid twice but only used one ticket. Would it be possible to please get a refund for the ticket I did not use?

Kind regards,


Beste antwoord door Erryt NS 31 August 2023, 21:51

Bekijk origineel

1 reactie

Hello Sebastian Hirjoaba, welcome at our community,


Please reach our customer service with this request. We can not look in to the ticket or details here.