Hi there,
I want to change NS Flex subscription from Dal Voordeel to Weekend Voordeel but in Mijn NS I got the message:
U kunt dit helaas niet zelf wijzigen
Alleen de contracthouder mag het abonnement wijzigen.
Could you please let me know how I can change it?
Besides, every month I get emails about my invoices ready in Mijn NS-Facturen, however it’e empty there, I couldn’t find any invoices or details of the payment. COuld you please help?
Thank you very much!
Based on your observations, you are not registered as the contract holder. You should contact customer service directly to have this sorted out. Usually, this is most easily done by phone, as they are available 24/7 at 030-751 51 55. You may also try to contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.
Welcome to the NS Community!
Known problem, contact NS Customer Service as stated by
Could be that you are in our system twice, our customer service can help you fix this.
How come so many others have the same problem (a message about ‘only the contract holder can change’ or ‘you are not the person paying for the subscription’) if all worked fine before?
Hi. I am unable to view my invoice, have reached to customer service in Amsterdam centraal train station and they advised that my card in not linked to my account.
can you please help about this issue.
This community is meant as a place where travellers can be helped by other travellers. We are not NS employees, do not have access to customer data and cannot help you with this situation.
You should contact customer service directly to speak to an NS employee about this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on X (formerly Twitter) or Facebook.
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