On the 30th of December I got into Roosendaal station and waited for a very long time, but all the trains I could take got cancelled due to a collision, so I checked out and gave up on travelling. Still I see today on my NS Business card, 20 euros discounted as if I didn’t checkout, even though it still shows the check in and out times and places. Is there any way to get this money back? If I’m not able to solve this soon, my account will be cancelled from moving jobs and I will not be able to get my money back.
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Hi s.m.p and welcome to our Community.
I believe you should be able to correct this in Mijn NS Zakelijk, but I'm not an expert on business cards. If you can't figure it out, I recommend contacting the Business department of NS Customer Service on phone number 030 300 11 11.
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