Hi,
Due to a failed automatic collection, I manually transferred the payment to the bank account. However, I later realized that I mistakenly sent the money to 'NS Groep' instead of 'NS Groep inzake NS Reizigers in Utrecht,' as indicated in the email I received.
Could you kindly confirm if the payment still needs to be made, or advise me on the steps I need to take to resolve this issue?
Thank you for your assistance!
Beste antwoord door Jesse NS
Good morning JasonCel and welcome at the NS Community,
If you have put the correct description in the transfer, I don't foresee any problems.
To make sure whether we have received your payment, I want to advise you to contact our Customer Service a couple of days after you have made the transfer.
Good morning JasonCel and welcome at the NS Community,
If you have put the correct description in the transfer, I don't foresee any problems.
To make sure whether we have received your payment, I want to advise you to contact our Customer Service a couple of days after you have made the transfer.
Good morning JasonCel and welcome at the NS Community,
If you have put the correct description in the transfer, I don't foresee any problems.
To make sure whether we have received your payment, I want to advise you to contact our Customer Service a couple of days after you have made the transfer.
Got it. Thanks for your quick response, Jesse. Have a great day!
+4NS Groep as the recipient is sufficient for the payment to go through, putting only NS should work as well. Example:
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