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Hii, I tried to activate my NS Flex subscription today but I am not sure if it was successful, because the screen had ‘Error’ written on top of it. Has anyone had this happen before? For some reason I can’t upload a picture but the machine said exactly this : 

Transaction completed

Error

Picked up orders:

  • Onbekend, bestelling of product derden.
  • Onbekend, bestelling of product derden.
  • Ophalen NS Flex

Not picked up, but still available:

- Restitutie saldo OV-chipkaart

Hello Lina Kostadinova and welcome to the NS Community.

How strange that it doesn't seem to work. It's best to contact our customer service to check wether anything was activated correctly and to get help if it wasn't

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