Hi! I recently placed an order for the NS Flex and made the payment, which has already been debited from my account. However, when I checked with Mijn NS, it indicated that I don't have a subscription. It seems like the transaction might have failed or there could be some issue with the activation process. I'm curious if anyone else has experienced a similar situation and how they resolved it. If you have any suggestions or insights on how to address this discrepancy and ensure the successful activation of my NS Flex subscription, I would greatly appreciate your input.
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Dit you order Flex with a number of an existing card? You do need to activate it once on a ticket machine. Then it will probably show up, though it still may be not right away. Otherwise contact Customer Service, English spoken, 030 7515155.
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