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I was fined at the train station. I have been told that a letter has to be sent to my home, but as I live in an apartment complex they often don't send it properly. If I don't receive the letter with the payment code, can I receive it in another way in order to pay?

Hi Avt and welcome to the NS Community!

In this case, it's best to contact the customer service. My colleagues will try to find your fine in the system and will advise you about how to proceed.

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