Hi there,
I was double-charged for the NS Flex Weekend Vrij product. I paid via the NS website from my bank account, with 26.21 Euros deducted. However, when I went to the OV chip card machine to load the product - as instructed in the email - another amount was deducted from my OV chip card, totaling 26.96 Euros.
I received two emails about these payments, both related to the product Weekend Vrij. Would you please check everything and refund the double-charged amount?
Online chat service is so busy and cannot contact any agent, I will appreciate your assistance.
Thank you!
Funda
Beste antwoord door Isitimela
Bekijk origineel