Hello!
I have an NS Flex Traject Vrij subscription from Amsterdam Lelylaan to Den Haag Central.
On Wednesday morning I went to work and checked in and out correctly, in the evening when I got home the check in did not work (the doors were open) and there was only one check in/out in Amsterdam Lelylaan.
I was charged 20 euros + 50 euros fine. How can I get a refund, as I was not able to check in at Den Haag?
Thank you
Federica
Good afternoon FedericaG and welcome to the NS Community.
Please contact our Customer Service for this. The NS Community has no access to your customer information. You can reach my colleague by phone, via chat or Social Media. On this page you'll find all contact details.
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