Hi, how are you? I have this subscription on my NS card for one month now and since I’m using it, I didn’t notice any discount anything have changed in it and I have this problem for one month now even though I use it for one Month, I didn’t have much time to ask the customer service what is actually going on because none of the discounts none of the offers are working.
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You should absolutely contact customer service about this.
This forum is just a place for travelers to help one another, but we can’t do much about subscriptions not working.
If you ordered it with an existing card, did you activate the subscription at a machine?
I activate the card, but are we supposed to activate it after getting a subscription as well?
how can i do it?
Go to a machine, at a station or a smaller one in a store, present your card on the OV-chipcard reader, choose "bestelling ophalen (collect order)” on the screen, follow what's shown on the screen (choose “Akkoord” and present the card again) .
The same as in this video https://www.youtube.com/watch?app=desktop&v=EtC_42CB-zM This is for a different product but it works the same way.
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