Hi, I just received an invoice of last month. It said I forgot to check out once and charged me for 20 euros. I went to the website of NS and it said I cannot claim a forgotten check in or check out for a trip with an NS Flex product. Why can't I? How can I get my money back?
Beste antwoord door Erryt NS
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Hello Y.Z, welcome at our community,
I would like to advice you to reach our customer service to figure this out. Please let us know if your problem is solved after reaching my colleagues.
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