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faulty ticket machine

  • 13 July 2023
  • 1 reactie
  • 51 Bekeken
L

Sunday 9th July 2023, I purchased 3 tickets for 2 friends and myself at Schipol station, for a train from Amsterdam to Brussels. The ticket machine was faulty and only printed 2 tickets. I was told to board the train and purchase another ticket over the phone whilst I was on the train, which I did. I was told to contact yourselves after the journey for a refund on the 3rd ticket which originally failed print.

Please could you help me with this situation?

Kind regards

Luke.

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Beste antwoord door Tochjo 13 July 2023, 16:17

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1 reactie

Tochjo
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This community is meant as a place where travellers can be helped by other travellers. We are not NS employees and cannot arrange for a reimbursement.

You should contact customer service directly for this. This can be done by phone; they are available 24/7 at 030-751 51 55. You may also contact them by chat (click the link Chat with NS on this page) or by sending a message on Twitter or Facebook.

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