Hi. I received an email with new invoice but I haven’t been using NS since October. Could you please help me to solve that.
Antwoord
Invoice
Beste antwoord door mrfreeze
Hi OverLil,
You can download the invoice from Mijn NS under ‘My payments'. All costs are specified on the invoice, so it should be clear why you're being charged.
Maybe you have a subscription? Subscriptions are always continuous, so unless you cancel it you'll be charged every month.
If it's still not clear, contact Customer Service by phone (030-7515155), chat, Facebook or X. On this community fellow travellers help each other and we don't have access to your customer data.
+3Hi OverLil,
You can download the invoice from Mijn NS under ‘My payments'. All costs are specified on the invoice, so it should be clear why you're being charged.
Maybe you have a subscription? Subscriptions are always continuous, so unless you cancel it you'll be charged every month.
If it's still not clear, contact Customer Service by phone (030-7515155), chat, Facebook or X. On this community fellow travellers help each other and we don't have access to your customer data.
i dont understand why am i being charge alot even novemember month i havent travel with train why my invoice is too expensive euro 56.09????
+4Follow mrfreeze's instructions above: look at the detailed invoice in Mijn NS and if you can't find it, or don't understand it, contact customer service about this.
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