Good afternoon,
I wanted to talk to you about a pretty unpleasant experience I had at the NS Information Center / OV Service Center in Den Haag Central on March 4th, around 12:45 PM.
So, I walked in to sort out an issue with my OV Chip Card and approached one of your employees at the second desk on the right side. Long story short, things went south real quick.
Instead of being helpful, the employee got pretty rude and pushy, basically shouting at me from her seat telling me to figure things out on my own with some machine. When I asked for more help, she got even more aggressive, making a scene that left me feeling totally embarrassed in front of the crowd.
Here's what I need to address:
- The employee's attitude was way off for someone in a customer service role.
- She was seriously lacking in empathy and basic manners.
- It was clear she didn't know how to handle customer issues properly.
- This whole thing makes me wonder if your staff are getting the right training.
- As a paying customer, and as an expat, I felt completely ignored and disrespected.
This needs to be fixed, and fast.
I need you to look into what happened, get an apology from the employee, and make sure this kind of behavior doesn't happen again.
I hope you take this seriously and sort it out ASAP. Looking forward to hearing back from you with an answer.
Thank you.
